Frequently Asked Questions

Once your order is complete, you will receive a tracking number. Please note that shipping times may be affected by holidays or inclement weather. Rest assured, we are doing our best to ensure your order is shipped and delivered as quickly as possible.

Due to hygiene reasons, we are unable to accept returns at this time. However, we do accept exchanges for items that are damaged upon arrival, provided proof of damaged is submitted within few days of receiving your order. If you encounter any issues with your order, please don't hesitate to reach out to us at swanclayco@gmail.com for further assistance. 

Yes! At this time, I am happy to accept custom requests. Please feel free to reach out via direct message on Instagram (@swanclayco) or Facebook (SwanClayCo) to discuss your ideas further.

For the quickest response, I prefer to communicate through social media platforms such as Instagram (@swanclayco) or Facebook (SwanClayCo), where I can reply more promptly.

Treat them as you would any other jewelry item. Here is a list of jewelry care to treat them with proper care:

• Make sure to store your jewelry in a cool dry when you are not wearing them
• Keep away from moisture, perfume, chemicals, harsh jewelry cleaners
• Avoid wearing them when sleeping
• Avoid wearing them in the shower or in bodies of water (ocean/pool)
• Avoid wearing them when working out
• Clean using a dry soft cloth